Q: How will I know when my order is ready for pickup? 

A: After you place an order, we'll start working on it right away. Once it's ready you'll receive an email notification that it's ready for pickup as well as instructions on how to pickup. 

Q: When will my order ship?

A: We have a 1-2 week lead time on all orders. We start making orders as soon as they are paid for. The 1-2 week processing time, allows us time to design and make your order and obtain any additional supplies for personalized items. 

*Please note, some personalized order may have longer lead times due to materials, holidays and inclement weather.


Q: Can you show me something like this?

A: Of course! The best way to check out what we've done in the past is to visit our Facebook or Instagram page. We post almost daily on our Facebook.

Q: Can you make this?

A: This is by FAR our most frequently asked question! Queen City Creative Works will do our very best to try and replicate your ideas. Sometimes we cannot due to legal reasons, but we'll offer the next best solution!